About Us FAQs
How long has Willerby Windows been running for?
My family run business has been successfully running in and around Hull since 1989. Over these years we have had many satisfied customers who would highly recommend our services to family and friends. Willerby Windows have over 45 years experience within the double glazing trade industry.
Who are your suppliers you deal with?
Our main supplier is SWC (Scarborough Windows Trade Frames Limited). For further information on our suppliers please go to the suppliers page.
How do I get a quote for double glazing or doors?
Submit your request through email at don@willerbywindows.co.uk or by calling us on 01482 653164. Our products are designed and made bespoke to your home. Upon request, we will need to undertake a home visit and measure up your windows or doors in order to get an accurate quotation.
Do I have to pay the full amount when placing my order?
A deposit is taken upon placing the order and the full due amount would typically be taken on completion of work.
Product FAQs
Does your window rating have the correct certification?
We have ‘A’ rated windows as standard from our manufacturer SWC. They received this through British Fenestration Ratings Council. This rating ensures good standards and means they are energy efficient, reducing the carbon footprint and saving you money on bills.
What is the guarantee on my double glazing?
Guarantee changes depending on the product ordered. The guarantee on frames and glass is 10 years. Replacement glass units have a 5 year guarantee and accessories such as handles have a 1 year guarantee.
How long does it take to install windows and doors?
Upon ordering it can take approximately 2 weeks for the windows to be manufactured. From then we can mutually agree on a date for fitting that suits you best. Fitting times can vary depending on size and quantity.
Do you have a wide range of window and door designs and styles?
Yes! We have various catalogs in which you can browse to find your perfect design, from traditional style PVC windows to modern and contemporary composite doors.
Can you just get replacement glass instead of doing the full window and new frame?
Yes we provide replacement glass units and a personal visit would be required to check it fits requirements and fits exact to size.
Is it possible to receive a spare set of keys or a replacement pair of keys?
You can have extra keys added to your order at an additional cost. Regarding replacement pairs, you will get an individual security code allowing you to order a replacement pair of doors/window keys if anything happens to them.
What level of window and door security is provided?
All of our windows and doors come with high level of security provided. All our glass is fitted from the inside of your home, meaning it's internally glazed, ensuring the beads cannot be tampered with from the outside enabling extra security. Upon request, restrictor hinges can also be fitted for child safety. All of our locking mechanisms are of a high specification with various options offered.
About window & door glazing FAQs
What's the difference between double and triple glazed glass?
Double glazing includes 2 panes of glass with a cavity in between and an overall thickness of 28mm. Triple glazing however has 3 panes of glass with 2 cavities creating an overall thickness of 44mm. Both contain argon gas which provides high thermal efficiency.
What is a composite door and what is the difference to a PVC door?
A composite door is a modern take on a long-established timber model door. It still offers either a modern or traditional look, however by using a number of different materials it improves overall performance and sustainability. A PVC door is purely made from plastic but is more affordable compared to a composite door.
How often should you replace your windows?
This is personal to your house and current windows. If your windows are still up to good condition, age doesn't necessarily matter. Old windows may become dated and you may want something to modernise your home. A main reason for replacing windows is when they become faulty. I would recommend if you start to see faults you arrange a home visit and see what the best outcome is for you.
Possible faults indicating a replacement include:
- Steamed up units that are out of guarantee
- Faulty hinges and handles stopping you from opening and shutting a sash
- Locking mechanisms start rusting
- Windows starting to cause drafts
Will double glazing reduce noise levels?
If you can hear outside surrounding noise at a high volume despite your windows being shut, this is usually because they are very old and need replacing. Double glazing will reduce noise due to the glass thickness and cavity. Another option is triple glazing, which would reduce even further due to the fact there are 2 cavities in between the windows. We also provide acoustic double glazing which has 2 varied glass thickness sizes of 6mm and 4mm on either side of the cavity.
Will double glazing add value to my house?
Yes! Double glazing is a popular requirement to many house buyers. When fitted to a high standard it adds security to the house. Having double glazed windows and doors with our guarantee will add to the home’s value, alongside great looks and design!
Why do I get condensation on my windows and will double glazing help prevent this?
Condensation occurs due to the atmospheric of the house. Water vapour in the air settles itself on surfaces of a lower temperature, in this case, the surface is your window. You must keep a good ventilation system in order to prevent this from happening. By fitting our energy rated double glazing windows, it will reduce the amount of condensation forming due to our products retaining more internal heat and reducing the ‘cold surface’.
For any other queries or questions please contact us today
by calling 01482 653164, emailing us at don@willerbywindows.co.uk or by filling out our online form here.